Influence Organizational Citizenship Behavior and Work Motivation on Job Performance of PT JNE Kota Kediri
Abstract
Organizations are systems and human activities that work together. In line with that, the organization is said to be a rational coordination of the activities of a number of people to achieve some general goals through the division of work and functions through a hierarchy of authority and responsibility. Analyzing the influence of motivation on job performance, analyzing the effect of job satisfaction on job performance, analyzing the influence of motivation on job satisfaction. This type of research is correlational analytic research. Correlation analysis is a statistical method used to measure the magnitude of the linear relationship between two or more variables. SEM, a complete modeling, basically consists of a measurement model (Measurement Model) and a Structural Model or Causal Model. This research is empirical evidence regarding the effect of motivation and OCB on achievement. This study uses a sample of 100 respondents who are employees of PT JNE Kota Kediri. The results showed that: motivation has an effect on OCB where effective motivation can increase or encourage an employee to feel satisfied, motivation has an effect on achievement. Where an employee who is committed to the organization will feel happy to be part of the organization, have trust and good feelings for the organization and have a desire to remain in the organization, and intend to do what is best for the organization.
References
Afsar, B., & Badir, YF (2016). Person-organization fit, perceived organizational support, and organizational citizenship behavior: The role of job embeddedness. Journal of Human Resources in Hospitality and Tourism, 15 (3), 252–278.
Anderman, EM (2020). Achievement motivation theory: Balancing precision and utility. Contemporary Educational Psychology, 61 (40), 101864.
Arcelli, D., Cortellessa, V., Filieri, A., & Leva, A. (2015). Control theory for model-based performance-driven software adaptation. QoSA 2015 - Proceedings of the 11th International ACM SIGSOFT Conference on Quality of Software Architectures, Part of CompArch 2015, 6 (4), 11–20.
Aryee, S., Walumbwa, FO, Seidu, EYM, & Otaye, LE (2016). Developing and Leveraging Human Capital Resource to Promote Service Quality: Testing a Theory of Performance. Journal of Management, 20 (10), 1–21.
Astakhova, MN (2015). The Curvilinear Relationship between Work Passion and Organizational Citizenship Behavior. Journal of Business Ethics, 130 (2), 361–374.
Basu, E., Pradhan, RK, & Tewari, HR (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management, 66 (6), 780–796.
Baumeister, RF (2016). Toward a general theory of motivation: Problems, challenges, opportunities, and the big picture. Motivation and Emotion, 40 (1), 1–10.
Bienstock, CC, Demoranville, CW, & Smith, RK (2003). Organizational citizenship behavior and service quality. Journal of Services Marketing, 17 (4), 357–378.
Blumberg, M., & Pringle, CD (1982). The Missing Opportunity in Organizational Research: Some Implications for a Theory of Work Performance. Academy of Management Review, 7 (4), 560–569.
Bogler, R., & Somech, A. (2005). Organizational citizenship behavior in school: How does it relate to participation in decision making? Journal of Educational Administration, 43 (5), 420–438.
Bolino, MC, Hsiung, HH, Harvey, J., & LePine, JA (2015). "Well, I'm tired of tryin '!" organizational citizenship behavior and citizenship fatigue. Journal of Applied Psychology, 100 (1), 56–74.
Brockner, J., Flynn, FJ, Dolan, RJ, Ostfield, A., Pace, D., & Ziskin, IV (2006). Commentary on "radical HRM innovation and competitive advantage: The Moneyball story." Human Resource Management, 45 (1), 127–145.
Campbell, DA, & Lambright, KT (2014). Program Performance and Multiple Constituency Theory. Nonprofit and Voluntary Sector Quarterly, 45 (1), 1–22.
Devece, C., Palacios-Marqués, D., & Pilar Alguacil, M. (2015). Organizational commitment and its effects on organizational citizenship behavior in a high-unemployment environment. Journal of Business Research, 69 (5), 1857–1861.
Dharma, Y. (2018). The Effect of Work Motivation on the Employee Performance with Organization Citizenship Behavior as Intervening Variable at Bank Aceh Syariah. Emerald, 1 (1), 7–12.
Ghanbari, S., & Eskandari, A. (2013). Organizational Climate, Job Motivation and Organizational Citizenship Behavior. International Journal of Management Perspective, 1 (3), 1–14.
Glazier, PS (2015). Towards a Grand Unified Theory of sports performance. Human Movement Science, 56 (30), 139–156.
Graham, S. (2020). An attributional theory of motivation. Contemporary Educational Psychology, 61 (40), 1–11.
Guo, X., Han, X., Zhang, X., Dang, Y., & Chen, C. (2015). Investigating m-health acceptance from a protection motivation theory perspective: Gender and age differences. Telemedicine and E-Health, 21 (8), 661–669.
He, H., Li, Y., & Harris, L. (2012). Social identity perspective on brand loyalty. Journal of Business Research, 65 (5), 648–657.
He, YGW (2017). Corporate Social Responsibility and Employee Organizational Citizenship Behavior: The Pivotal Roles of Ethical Leadership and Organizational Justice. Management Decision, 55 (2), 1–37.
Jiang, W., Zhao, X., & Ni, J. (2017). The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior. Sustainability (Switzerland), 9 (9), 1–17.
Kark, R., & Waismel-Manor, R. (2005). Organizational citizenship behavior: What's gender got to do with it? Organization, 12 (6), 889–917.
Keshavarz, M., & Karami, E. (2016). Farmers' pro-environmental behavior under drought: Application of protection motivation theory. Journal of Arid Environments, 127 (49), 128–136.
Khalili, A. (2017). Transformational leadership and organizational citizenship behavior: The moderating role of emotional intelligence. Leadership and Organization Development Journal, 38 (7), 1004–1015.
Koning, LF, & Van Kleef, GA (2015). How leaders 'emotional displays shape followers' organizational citizenship behavior. Leadership Quarterly, 26 (4), 489–501.
Lam, CF, Liang, J., Ashford, SJ, & Lee, C. (2015). Job insecurity and organizational citizenship behavior: Exploring curvilinear and moderated relationships. Journal of Applied Psychology, 100 (2), 499–510.
Liu Sifeng, LY (2010). Gray Systems Theory and Applications. Journal of Chemical Information and Modeling, 53 (9), 1–15.
Madden, K., Rashid, B., & Zainol, NA (2016). Beyond the motivation theory of destination image. Tourism and Hospitality Management, 22 (2), 247–264.
Margahana, H., Haryono, S., & Muftasa, Z. (2018). The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical Community Health Centers in the City of Bandar Lampung. Journal of Resources Development and Management, 46 (August), 1–10.
Matta, FK, Scott, BA, Koopman, J., & Conlon, D. (2015). Does Seeing “Eye To Eye†Affect Work Engagement and Does Seeing “Eye To Eye†Affect Work Engagement And OCB? A Role Theory Perspective on LMX Agreement Department of Management Eli Broad College of Business Michigan State University Department of Man. Academy of Management Journal, 58 (6), 1686–1708.
Newman, A., Nielsen, I., & Miao, Q. (2015). The impact of employee perceptions of organizational corporate social responsibility practices on job performance and organizational citizenship behavior: evidence from the Chinese private sector. International Journal of Human Resource Management, 26 (9), 1226–1242.
Ng, TWH, Lam, SSK, & Feldman, DC (2016). Organizational citizenship behavior and counterproductive work behavior: Do males and females differ? Journal of Vocational Behavior, 93 (9), 11–32.
Oakley, M., Himmelweit, SM, Leinster, P., & Casado, MR (2020). Protection motivation theory: A proposed theoretical extension and moving beyond rationality-the case of flooding. Water (Switzerland), 12 (7), 1–14.
Organ, DW (2018). Annual Review of Organizational Psychology and Organizational Behavior Organizational Citizenship Behavior: Recent Trends and Developments. Annu. Rev. Organ. Psychol. Organ. Behav, 6 (11), 17–18.
Pham, NT, TuÄková, Z., & Chiappetta Jabbour, CJ (2019). Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study. Tourism Management, 72 (August 2018), 386–399.
Philip M. Podsakoff, Scott B. MacKenzie, Julie Beth Paine, and DGB (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26 (3), 513–563.
Pouramini, Z., & Fayyazi, M. (2015). The Relationship between Positive Organizational Behavior with Job Satisfaction, Organizational Citizenship Behavior, and Employee Engagement. International Business Research, 8 (9), 57–66.
Reeve, J. (2016). A grand theory of motivation: Why not? Motivation and Emotion, 40 (1), 31–35.
Steel, P., Svartdal, F., Thundiyil, T., & Brothen, T. (2018). Examining procrastination across multiple goal stages: A longitudinal study of temporal motivation theory. Frontiers in Psychology, 9 (4), 1–16.
Tsai, HYS, Jiang, M., Alhabash, S., Larose, R., Rifon, NJ, & Cotten, SR (2016). Understanding online safety behaviors: A protection motivation theory perspective. Computers and Security, 59 (19), 1–41.
Vigoda-Gadot, E., Beeri, I., Birman-Shemesh, T., & Somech, A. (2007). Group-level organizational citizenship behavior in the education system: A scale reconstruction and validation. Educational Administration Quarterly, 43 (4), 462–493.
Wahyu Ariani, D. (2013). The Relationship between Employee Engagement, Organizational Citizenship Behavior, and Counterproductive Work Behavior. International Journal of Business Administration, 4 (2), 46–56.
Waldman, DA (1994). the Contributions of Total Quality Management To a Theory of Work Performance. Academy of Management Review, 19 (3), 510–536.
Zhang, Y., Guo, Y., & Newman, A. (2017). Identity judgments, work engagement and organizational citizenship behavior: The mediating effects based on group engagement models. Tourism Management, 61 (10), 190–197.
Copyright (c) 2021 Jurnal Ekonomi & Bisnis JAGADITHA
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Abstract viewed = 720 times
PDF downloaded = 677 times
